Privacy Policy

Last update: June 2026.

This policy explains how we process the personal data you provide when browsing this website, contacting us or placing an order.

1. Data We Process

We may process the data you provide when using forms, making a purchase or contacting us:

• Identification and contact data: name, surname, telephone, email and postal address.
• Order data: selected products, greeting card message, delivery date and address.
• Billing and payment data necessary to process the purchase. Full card details, if requested, are processed by the corresponding payment gateway.
• Basic technical data derived from browsing, such as IP address, browser or information collected through cookies, as indicated in the cookie policy.

2. Purposes Of Treatment

We process your data to:

• Manage orders, payments, deliveries, changes, incidents and after-sales service.
• Respond to inquiries sent by email, telephone or contact forms.
• Issue receipts, invoices and comply with accounting, tax and consumer obligations.
• Ensure the security, availability and proper functioning of the web.
• Send commercial communications only when there is consent or an applicable legal basis.

3. Legal Basis

The legal basis for the processing depends on each purpose:

• Execution of contract: to process purchases, deliveries and attention related to the order.
• Consent: for commercial communications, non-contractual forms or non-necessary cookies.
• Legal obligation: to keep tax, accounting information or attend to requests from authorities.
• Legitimate interest: to prevent fraud, maintain web security and manage communications with customers.

4. Data Retention

We will keep the data for the time necessary to fulfill the purpose for which they were collected. Afterwards, they will be kept blocked during the applicable legal terms to meet possible responsibilities.

Data processed based on your consent will be kept until you withdraw it, unless there is another legal basis that allows or requires its conservation.

5. Recipients And Processors

We do not sell your personal data. We can communicate them or allow access to suppliers that help provide the service, always within what is necessary:

• Messaging or delivery companies to deliver the order.
• Technological providers, hosting, web maintenance and technical support.
• Payment entities or bank gateways to process collections.
• Advice, accounting or public administrations when legally mandatory.

6. Rights Of Users

You can exercise your rights of access, rectification, deletion, opposition, limitation of treatment and portability by sending a request to info@floristeriabarcelona.cat.

To protect your data, we may request additional information to confirm your identity. You can also file a complaint with the Spanish Data Protection Agency if you consider that the treatment does not comply with the regulations.

7. Security

We apply technical and organizational measures aimed at protecting personal data against unauthorized access, loss, alteration or improper disclosure. Even so, no system connected to the Internet can guarantee absolute security.

8. Minors

This web is not addressed to minors under 14 years old. If we detect that personal data of a minor has been provided without valid authorization, we will proceed to eliminate them when appropriate.

9. Changes In This Policy

We may update this policy to reflect legal, technical or organizational changes. The current version will be the one published on this page at all times.